Refund policy

30-Day Window

You may request a refund or replacement within 30 days of the delivery date shown on your tracking confirmation. Requests submitted after this window will not be eligible.

Damaged or Defective Items

If your item arrives damaged, defective, or not as described, we will offer a replacement or full refund — but we require photo (or video) proof submitted with your request before we can process it. This protects both you and us: it lets us confirm the issue quickly and hold our suppliers accountable for manufacturing or packaging errors, rather than defaulting every claim to a slow investigation.

To submit a claim, email support@lighthousesky.us within the 30-day window with:

Your order number
Clear photos (or a short video) showing the damage/defect, including the item and its packaging
A brief description of the issue

Claims submitted without photo/video proof cannot be processed and will be asked to resubmit with documentation.

Transit Delays

A delayed shipment, on its own, is not grounds for an immediate refund. Tracking shows real-time carrier status, and most delays resolve without further action. If your order is delayed:

Check your tracking link for the latest carrier update.
Contact us if tracking shows no movement for more than 5 consecutive days, or if your order has passed the high end of its stated delivery window in our Shipping Policy (currently 20 days from order date for Aurora Sky Projector orders, 13 days from order date for Aurora Borealis Deluxe Bundle orders) — we'll look into it with the carrier/fulfillment partner. We use the stated window for your specific item rather than one fixed number for every order, since our two current fulfillment lines have genuinely different transit times.
Refund or reshipment requests tied to a delay will be considered only once the package has been confirmed lost, or your order has exceeded its stated delivery window — not while the package is still in transit and trackable within that window. If your item is still within its stated window, we ask for patience while it completes delivery rather than an immediate refund.

What's Not Covered

Buyer's remorse / change of mind after the 30-day window
Normal wear from use
Items reported without required photo/documentation
Delays caused by incorrect address information provided at checkout

How Refunds Are Issued

Approved refunds are returned to your original payment method within 5–10 business days of approval. Replacement items ship using the same method as your original order.