Shipping policy

Where Your Order Ships From

Items ship directly from our global partner fulfillment hubs, not from a local warehouse. We work with a network of fulfillment and manufacturing partners to get you the best price and product selection, which means your order is picked, packed, and shipped directly from the partner facility closest to the manufacturer rather than from a central domestic warehouse.

We're telling you this upfront, not after checkout, because it directly affects delivery timing — see below.

Delivery Window

Delivery time depends on which item you ordered — our fulfillment partners ship from different hubs with different transit times. This is longer than typical domestic next-day/2-day shipping, and it's a deliberate tradeoff of our sourcing model — please factor this into your purchase decision, especially for time-sensitive gifts.

Aurora Sky Projector (and other items on this fulfillment line):

Processing time: 2–4 days before your order ships and a tracking number is generated.
Transit time: 10–16 days after shipment. Most orders (95%+) arrive by day 16.
Total estimated window: 12–20 days from order date.

Aurora Borealis Deluxe Projector Gift Set (and other items on this fulfillment line):

Processing time: 1–3 days before your order ships and a tracking number is generated (90% of orders ship within this window).
Transit time: 5–10 days after shipment. Most orders arrive within this window, though a minority run longer — see note below.
Total estimated window: 6–13 days from order date.

A note on accuracy: these windows are set with a deliberate buffer above our fulfillment partners' own typical-case figures, specifically so that an order which is simply running a bit slow — not lost — doesn't fall outside its stated window and trigger an unnecessary dispute. If your specific product page states a different window than above, the product page figure is the one that applies to your order.

Delivery estimates are not guarantees — carrier delays, customs processing, and regional disruptions can extend this window. Tracking is provided on every order so you can follow real-time progress.

Order Tracking

You'll receive a tracking link by email as soon as your order ships. If tracking shows no movement for an extended period, contact us at support@lighthousesky.us — see our Refund Policy for how transit delays are handled.

Multiple Items, Multiple Packages

If you order more than one item, they may ship from different fulfillment hubs and arrive in separate packages at different times. This is normal and does not indicate a problem with your order.

Shipping Costs

We are proud to offer Free Standard Shipping on all orders worldwide, with no minimum purchase required.

Address Accuracy

Please double-check your shipping address at checkout. Because items ship from international fulfillment hubs, address corrections after an order has shipped are often not possible, and re-delivery due to an incorrect address may incur additional cost.